Once placed, your order moves directly into fulfillment and cannot be cancelled. We'd always rather you take an extra moment before checkout than rush — if you have any questions about a piece beforehand, we're happy to help.

Please review your shipping details carefully before completing checkout — VERANASI is
unable to take responsibility for orders delivered to an incorrect address provided at purchase.

Order confirmations are typically sent within 24 hours of purchase. If yours hasn’t arrived
by then, reach out and we’ll look into it right away.

Sign in to your account anytime to view your order status. Checked out as a guest? Use
our order tracking page to follow along instead.

Once your order ships, you’ll receive an email with tracking details, and you’re welcome to follow its journey directly through our order tracking page.

Refused deliveries are subject to a 15% restocking fee, and original outbound shipping is non-refundable. Please allow 5–7 business days for your refund to process once we’ve received the return.

Please reach out within 48 hours of delivery with clear photos of the damage, and we’ll
take care of it right away.

Please contact us within 48 hours of delivery with your order number, and we’ll resolve it promptly.

We accept Visa, Mastercard, American Express, Discover, PayPal, and Afterpay — all available at checkout.

You’re only ever charged for what you purchased. Duplicate charges are usually a
temporary authorization hold that clears within a few days. If it hasn’t resolved and you’re certain only one order was placed, contact us with a screenshot of the charge and we’ll look into it right away.

No — you’re welcome to check out as a guest.

Click here and enter the email address associated with your account. You’ll receive a link by email to reset your password.

Please contact us and we’ll take care of it for you.

Account holders receive a birthday discount code each year. Create an account here to
be included.

VERANASI is available exclusively at veranasi.com.

From time to time, yes — around select holidays and for exclusive occasions.

Southeast Asia.

Southeast Asia.

We’d recommend removing gold-plated pieces before showering — soaps, lotions, and hair products can affect the plating over time.

General

When a piece isn’t in your daily rotation, store it in a cool, dry place — your VERANASI pouch and gift box are designed for exactly this.

Vol. I — Gold-Plated Silver

Gold-plated pieces ask for a little extra care. Remove before showering, swimming,
exercising, or applying lotion, perfume, or makeup — moisture and everyday products are the plating’s biggest test over time. Store separately in your VERANASI pouch, away from direct light, and wipe gently with a soft, dry cloth after each wear to keep it looking its
best.

Vol. II — 925 Sterling Silver

Remove before washing, swimming, exercising, or cleaning, and keep away from soaps, perfume, lotion, and hair products where you can. Stones are delicate — handle gently, and avoid extreme heat. Your VERANASI pouch doubles as a polishing cloth: rub gently in one direction to restore shine, and skip tissue or paper towels, which can scratch. A silver polishing cloth can also be used on pure sterling silver pieces. Our sterling silver is 92.5% silver and 7.5% copper — the copper is what gives an otherwise soft metal the strength to be worn daily. A little tarnish over time is natural, not damage, and buffs away easily to restore the original shine.

Vol. III — Gold and Diamonds

Gold is the most durable metal in the VERANASI collection, but it still rewards care. Avoid chlorine, harsh chemicals, and abrasive contact — remove before swimming or cleaning. Diamonds are exceptionally hard, but a hard knock at the wrong angle can still chip a stone, so it’s worth taking pieces off before anything physical. Clean gently with a soft cloth, or warm water and a mild soap with a soft brush for detailed settings. Store separately from other jewelry — diamonds are hard enough to scratch softer metals and stones they come into contact with. As with any fine jewelry, we’d recommend having prong settings checked periodically to make sure every stone stays secure.

Vol. I and Vol. II rings are adjustable and designed to fit most hands without needing an exact size. Vol. III fine jewelry rings are made in a single size — US size 7.

Complimentary standard shipping is included on all US orders.

Track your order here using your tracking number. Tracking becomes available once your order ships from our warehouse — most orders are fulfilled within 1–3 business days, outside of holidays.

If FedEx, USPS, DHL, or an international shipping partner is unable to deliver a package, it will be returned to our shipping hub, and we’ll issue a cancellation and refund once it’s received and processed.

Visit our contact page — we’re happy to help.

We aim to respond within 1–3 business days, though weekends and holidays may
occasionally cause a short delay.

We take your privacy seriously — click here to submit a data privacy request.